Refund and Returns Policy

Refund and Returns Policy

Effective date: 24/05/2023

At IFSSeeds.com, we strive to provide you with high-quality products and exceptional customer service. If you are not satisfied with your purchase, we offer a refund and returns policy to ensure your peace of mind. Please read this policy carefully before making a purchase.

1. Eligibility
   1.1 Refund Eligibility: You may be eligible for a refund if you meet the following criteria:
   a. You have initiated a return request within 15 days of receiving your order.
   b. The product is unused, undamaged, and in its original packaging.
   c. The product is not listed under the non-returnable items section (see section 4).
2. Return Process
   2.1 Initiate Return: To initiate a return, please contact our customer service team at [insert contact email or phone number]. Provide your order details, including the order number and the reason for the return. Our team will guide you through the return process.
   2.2 Return Shipping: You are responsible for arranging and paying for the return shipping costs. We recommend using a trackable shipping method to ensure that the product reaches us safely.
   2.3 Product Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in section 1. If the product passes the inspection, we will process the refund.
3. Refund Process
   3.1 Refund Method: Refunds will be issued in the same form of payment used during the purchase. Please note that any shipping charges paid during the initial purchase are non-refundable.
   3.2 Refund Timing: We strive to process refunds promptly after receiving and inspecting the returned product. Please allow up to [insert number of days] for the refund to be reflected in your account. The actual time may vary depending on your payment provider.
4. Non-Returnable Items
   The following items are non-returnable:

• Perishable or consumable products
• Customized or personalized products
• Products that have been used or damaged by the customer
• Seeds or products where the seal has been broken or packaging has been tampered with

1. Damaged or Defective Products
   If you receive a damaged or defective product, please contact our customer service team immediately. We may request supporting evidence, such as photographs, to assess the damage or defect. We will arrange for a replacement or refund based on the specific circumstances.
2. Shipping Policy
   6.1 Shipping Locations: We ship our products to locations within India only.
   6.2 Prepaid Orders: We accept only prepaid orders, which means you need to make the payment in full before we process and ship your order.
   6.3 Shipping Charges: Shipping charges, if applicable, will be displayed during the checkout process. Any additional customs duties or taxes imposed on international shipments are the responsibility of the customer.
3. Contact Us
   If you have any questions, concerns, or requests regarding our refund and returns policy, please contact our customer service team at ifsseeds@gmail.com

Note: This policy is subject to change without prior notice. Please review this page periodically for any updates.

Last updated: 24/05/2023